We are no longer experiencing issues with inbound or outbound interface connections. This incident is resolved.
We thank you for your patience and understanding.
If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Posted Feb 21, 2025 - 12:08 PST
Monitoring
Artera is observing that interface connections, inbound and outbound, are recovering and coming back online . We will continue to carefully monitor the service to ensure a full recovery for all users, and if you are still experiencing an issue, please contact Artera Support.
We thank you for your patience as we work through this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Posted Feb 21, 2025 - 09:47 PST
Update
Artera has identified an interface connection issue that is impacting outbound interfaces and preventing certain inbound interfaces from connecting to Artera.
While we do not have an ETA for a resolution, our engineers are continuing to work on and resolve the connection problems and will update the status here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Feb 21, 2025 - 09:31 PST
Identified
Artera has identified an interface connection issue that is impacting outbound interfaces and preventing certain inbound interfaces from connecting to Artera.
While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Feb 21, 2025 - 08:38 PST
Update
Artera is currently investigating reports of an issue with Outbound and Inbound Interface traffic.
While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Feb 21, 2025 - 08:00 PST
Investigating
Artera is currently investigating reports of an issue with interface connections for some clients after the scheduled Artera Maintenance on 2/20/2025.
While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Feb 21, 2025 - 07:40 PST
This incident affected: USA - Infrastructure and Partners (System Integrations and Interface).