We are no longer experiencing issues with inbound messages flowing into Artera. This incident is resolved.
We thank you for your patience and understanding.
If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Posted Jan 22, 2025 - 09:55 PST
Monitoring
Artera is observing that inbound messages are flowing into Artera as expected. We are continuing to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.
We thank you for your patience as we work through this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Posted Jan 21, 2025 - 15:54 PST
Identified
Artera has identified an issue with some inbound messages not being received in Artera.
Our estimated timeframe for messages affected is between 5 PM EST - 6 PM EST.
While we believe the issue is no longer happening, we are actively investigating and monitoring the situation and will provide updates here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Jan 21, 2025 - 15:31 PST
This incident affected: USA - Artera Platform (Artera Web Application) and USA - Messaging (Manual Messaging).