All Systems Operational

About This Site

Welcome to Artera’s Status Page! Please subscribe to stay up to date with the status of the Artera platform. Please reference this key when incidents are posted:

Green = No issues
Yellow = Minor outage or degraded service
Red = Major outage
Purple = Under maintenance

Uptime over the past 90 days. View historical uptime.
USA - Artera Platform Operational
90 days ago
100.0 % uptime
Today
Artera Web Application Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Forms and Surveys Operational
90 days ago
100.0 % uptime
Today
Login to Artera Web App Operational
90 days ago
100.0 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
100.0 % uptime
Today
USA - Messaging Operational
90 days ago
99.99 % uptime
Today
Automations and Automated Messaging Operational
90 days ago
100.0 % uptime
Today
Conversation Builder Operational
90 days ago
100.0 % uptime
Today
Manual Messaging Operational
90 days ago
99.97 % uptime
Today
SendMessage API Operational
90 days ago
100.0 % uptime
Today
USA - Infrastructure and Partners Operational
90 days ago
100.0 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
System Integrations and Interface Operational
90 days ago
100.0 % uptime
Today
Vendors and Partners Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
CANADA - Artera Platform Operational
90 days ago
99.99 % uptime
Today
Artera Web Application Operational
90 days ago
99.99 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Forms and Surveys Operational
90 days ago
100.0 % uptime
Today
Login to Artera Web App Operational
90 days ago
100.0 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
100.0 % uptime
Today
CANADA - Messaging Operational
90 days ago
100.0 % uptime
Today
Automated or Manual Messaging Operational
90 days ago
100.0 % uptime
Today
Conversation Builder Operational
90 days ago
100.0 % uptime
Today
SendMessage API Operational
90 days ago
100.0 % uptime
Today
CANADA - Infrastructure and Partners Operational
90 days ago
100.0 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
System Integrations and Interface Operational
90 days ago
100.0 % uptime
Today
Vendors and Partners Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Delay in scheduled appointment automations
Resolved - We are no longer experiencing issues with delayed automations. This incident is resolved.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Nov 15, 14:45 PST
Monitoring - Artera has implemented a fix and we will continue to carefully monitor the service to ensure a full recovery.

There is no concern that any scheduled automation for appointments will be lost.
There is a possibility of a delay of around 2 to 3 hours for scheduled appointment automations affected.

We thank you for your patience as we work through this issue. We will provide more information as we investigate the root cause.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Nov 15, 14:31 PST
Identified - Artera observed appointment automation delays on 11/15/24 starting around 11 AM PST. We have identified and are working to resolve the Automations. This issue is only affecting scheduled appointment automations and there is a possibility of a delay between 2 to 3 hours.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Nov 15, 13:11 PST
Investigating - Artera observed appointment automation delays on 11/15/24 starting around 11 AM PST. We have identified and are working to resolve the Automations and will continue to monitor as our queues decrease. This issue is only affecting scheduled appointment automations.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Nov 15, 13:08 PST
Nov 14, 2024
Artera Maintenance Notice: Thursday November 14, 2024
Completed - Scheduled maintenance is now complete. Testing has been completed and all systems and API services are fully operational at this time. We thank you for your continued partnership and support.

If you are still experiencing any issues or have any questions, please let us know via https://support.wellapp.com/s/contactsupport.
Nov 14, 20:17 PST
Update - Scheduled maintenance is still in progress. We will continue to provide updates as necessary. Thank you for your understanding during this time.
Nov 14, 20:00 PST
Update - Scheduled maintenance is still in progress. We will continue to provide updates as necessary. Thank you for your understanding during this time.
Nov 14, 19:30 PST
Update - Scheduled maintenance is still in progress. We will continue to provide updates as necessary. Thank you for your understanding during this time.
Nov 14, 19:00 PST
Update - Scheduled maintenance is still in progress. We will continue to provide updates as necessary. Thank you for your understanding during this time.
Nov 14, 18:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 18:00 PST
Scheduled - Artera Maintenance Notice: November 14, 2024

Artera will be conducting planned system maintenance that will impact access to the Production and Demo Artera platforms. During the maintenance window, these environments will be unavailable. Interface/VPN connectivity will also be affected during this time. Interface messages should be queued during the maintenance window and delivered to Artera once maintenance is complete. The purpose of the maintenance is to upgrade the underlying database software, as well as perform overall maintenance. This will ensure improved performance to ensure the best possible user experience.

Start: November 14, 9:00 pm ET / November 14, 6:00 pm PT

End: November 14, 12:00 am ET / November 14, 9:00 pm PT

Support:
If you have any questions or notice any outstanding issues, please contact our team at https://support.wellapp.com/s/contactsupport.
Nov 1, 09:14 PDT
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage

PRODUCT RELEASE NOTES

For a detailed list of enhancements in each product version release, use one of the links below.
Release Notes