All Systems Operational
About This Site
Welcome to Artera’s Status Page! Please subscribe to stay up to date with the status of the Artera platform. Please reference this key when incidents are posted:
Green = No issues
Yellow = Minor outage or degraded service
Red = Major outage
Purple = Under maintenance
USA - Artera Platform
Operational
Artera Web Application
Operational
Analytics and Reporting
Operational
Forms and Surveys
Operational
Login to Artera Web App
Operational
Real Time Notifications in Artera Application
Operational
USA - Messaging
Operational
Automations and Automated Messaging
Operational
Conversation Builder
Operational
Manual Messaging
Operational
SendMessage API
Operational
USA - Infrastructure and Partners
Operational
Single Sign On (SSO) and Multi-Factor Authentication (MFA)
Operational
System Integrations and Interface
Operational
Vendors and Partners
Operational
VPN
Operational
CANADA - Artera Platform
Operational
Artera Web Application
Operational
Analytics and Reporting
Operational
Forms and Surveys
Operational
Login to Artera Web App
Operational
Real Time Notifications in Artera Application
Operational
CANADA - Messaging
Operational
Automated or Manual Messaging
Operational
Conversation Builder
Operational
SendMessage API
Operational
CANADA - Infrastructure and Partners
Operational
Single Sign On (SSO) and Multi-Factor Authentication (MFA)
Operational
System Integrations and Interface
Operational
Vendors and Partners
Operational
VPN
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance Sep 23, 2025 18:00-22:00 PDT
Artera will be performing a planned system maintenance on September 23rd, 2025. This essential maintenance will allow us to upgrade our underlying database software, operating system, and infrastructure to ensure improved security and performance.
During this time, all Artera services will be unavailable.
Maintenance Details:
Start: September 23 at 9:00 PM ET / 6:00 PM PT
End: September 24 at 1:00 AM ET / September 23 at 10:00 PM PT
What to Expect During the Maintenance Window:
The Artera Production and Demo platforms will be completely unavailable.
Interface and VPN connectivity will be paused. Interface messages will be safely queued and delivered automatically once the maintenance is complete.
Automated patient messages scheduled to be sent during the maintenance window will also be queued and sent after the maintenance has concluded.
The Send Message API will be unavailable. Please note that any API messages received during the maintenance window will not be sent.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service.
Support:
If you have any questions or notice any outstanding issues after the maintenance is complete, please contact our team at https://support.wellapp.com/s/contactsupport.
Posted on Sep 09, 2025 - 07:30 PDT
During this time, all Artera services will be unavailable.
Maintenance Details:
Start: September 23 at 9:00 PM ET / 6:00 PM PT
End: September 24 at 1:00 AM ET / September 23 at 10:00 PM PT
What to Expect During the Maintenance Window:
The Artera Production and Demo platforms will be completely unavailable.
Interface and VPN connectivity will be paused. Interface messages will be safely queued and delivered automatically once the maintenance is complete.
Automated patient messages scheduled to be sent during the maintenance window will also be queued and sent after the maintenance has concluded.
The Send Message API will be unavailable. Please note that any API messages received during the maintenance window will not be sent.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service.
Support:
If you have any questions or notice any outstanding issues after the maintenance is complete, please contact our team at https://support.wellapp.com/s/contactsupport.
Posted on Sep 09, 2025 - 07:30 PDT