All Systems Operational

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Welcome to Artera’s Status Page! Please subscribe to stay up to date with the status of the Artera platform. Please reference this key when incidents are posted:

Green = No issues
Yellow = Minor outage or degraded service
Red = Major outage
Purple = Under maintenance

USA - Artera Platform Operational
90 days ago
100.0 % uptime
Today
Artera Web Application Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Forms and Surveys Operational
90 days ago
100.0 % uptime
Today
Login to Artera Web App Operational
90 days ago
100.0 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
100.0 % uptime
Today
USA - Messaging Operational
90 days ago
99.99 % uptime
Today
Automations and Automated Messaging Operational
90 days ago
100.0 % uptime
Today
Conversation Builder Operational
90 days ago
100.0 % uptime
Today
Manual Messaging Operational
90 days ago
99.97 % uptime
Today
SendMessage API Operational
90 days ago
100.0 % uptime
Today
USA - Infrastructure and Partners Operational
90 days ago
100.0 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
System Integrations and Interface Operational
90 days ago
100.0 % uptime
Today
Vendors and Partners Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
CANADA - Artera Platform Operational
90 days ago
99.99 % uptime
Today
Artera Web Application Operational
90 days ago
99.99 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Forms and Surveys Operational
90 days ago
100.0 % uptime
Today
Login to Artera Web App Operational
90 days ago
100.0 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
100.0 % uptime
Today
CANADA - Messaging Operational
90 days ago
100.0 % uptime
Today
Automated or Manual Messaging Operational
90 days ago
100.0 % uptime
Today
Conversation Builder Operational
90 days ago
100.0 % uptime
Today
SendMessage API Operational
90 days ago
100.0 % uptime
Today
CANADA - Infrastructure and Partners Operational
90 days ago
100.0 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
System Integrations and Interface Operational
90 days ago
100.0 % uptime
Today
Vendors and Partners Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Artera Maintenance Notice: November 14, 2024

Artera will be conducting planned system maintenance that will impact access to the Production and Demo Artera platforms. During the maintenance window, these environments will be unavailable. Interface/VPN connectivity will also be affected during this time. Interface messages should be queued during the maintenance window and delivered to Artera once maintenance is complete. The purpose of the maintenance is to upgrade the underlying database software, as well as perform overall maintenance. This will ensure improved performance to ensure the best possible user experience.

Start: November 14, 9:00 pm ET / November 14, 6:00 pm PT

End: November 14, 12:00 am ET / November 14, 9:00 pm PT

Support:
If you have any questions or notice any outstanding issues, please contact our team at https://support.wellapp.com/s/contactsupport.

Posted on Nov 01, 2024 - 09:14 PDT
Past Incidents
Nov 3, 2024

No incidents reported today.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024
Resolved - Artera's Telecom Partner has resolved the sms delivery delays with Verizon.
Oct 25, 12:30 PDT
Identified - Artera's Telecoms partner have reported sms delivery delays to Verizon customers.

Artera will be continuing to monitor and provide updates here.

Oct 25, 07:28 PDT
Oct 24, 2024
Resolved - We are no longer experiencing issues with Real Time Notifications and Real Time updates in Artera. This incident is resolved.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Oct 24, 16:00 PDT
Update - Artera is continuing to observe that our real time publisher is processing data in real time, users should no longer be experiencing issues with loading or having to refresh the page to see current data. Artera's Engineers are continuing to monitor with our third party vendors and will provide any additional status updates here.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

Oct 24, 07:41 PDT
Monitoring - Artera is observing that our real time publisher is processing data in real time again. Users may experience some additional load times as queues continue to decrease. Artera's Engineers are continuing to monitor for any additional errors, and we will continue to provide updates here.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

Oct 24, 06:54 PDT
Identified - Artera has identified an issue that is causing real time data delays, where users will need to refresh for data to load.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Oct 24, 06:22 PDT
Investigating - Artera is currently investigating reports of issues with Real Time Notifications. Users will need to refresh the page in order to see Real Time Data.

While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Oct 24, 06:09 PDT
Oct 23, 2024
Resolved - We are no longer experiencing issues with Real-Time Notifications. This incident is resolved.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Oct 23, 14:15 PDT
Monitoring - Artera is observing that all systems are operational at this time.

We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

Oct 23, 11:30 PDT
Investigating - Artera is currently investigating reports of an issue with Real-Time Notifications.

Staff users may need to refresh to see the live data. This issue potentially impacts channel status not being updated, inbound messages not displaying in real-time, and the inability to see other users that are active on the same patient channel.

While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Oct 23, 09:39 PDT
Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.