Update - Artera has identified the root cause of an issue that is causing some manual messages, not automated messages, typed in Somali are translating some Smartphrases to Spanish.

Previous translation issues are resolved, currently, this issue is only impacting manual messages written in Somali.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

May 17, 2024 - 14:31 PDT
Update - Artera has identified the root cause of an issue that is causing some manual messages, not automated messages, to translate the date or time from smart phrases only, to Spanish from English.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

May 13, 2024 - 09:56 PDT
Update - Artera has identified the root cause of an issue that is causing some manual messages, not automated messages, to translate the date or time from smart phrases only, to Spanish from English.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

May 06, 2024 - 09:06 PDT
Update - Artera has identified the root cause of an issue that is causing some automations to translate the date or time to Somali, French, or Spanish from English.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

May 01, 2024 - 07:55 PDT
Update - Artera has identified the root cause of an issue that is causing some automations to translate the date or time to Somali, French, or Spanish from English.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Apr 30, 2024 - 04:31 PDT
Update - Artera has identified the root cause of an issue that is causing some automations to translate the date or time to Somali, French, or Spanish from English.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Apr 29, 2024 - 06:22 PDT
Update - Artera has identified the root cause of an issue that is causing some automations to translate the date or time to Somali, French, or Spanish from English.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Apr 26, 2024 - 05:46 PDT
Update - Artera has identified the root cause of an issue that is causing some automations to translate the date or time to Somali, French, or Spanish from English.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Apr 25, 2024 - 05:54 PDT
Identified - Artera has identified the root cause of an issue that is causing some automations to translate the date or time to Somali, French, or Spanish from English.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Apr 24, 2024 - 10:48 PDT
Investigating - Artera is currently investigating reports of an issue where some automations may translate the date or time to French or Spanish from English.

While we do not have an ETA for a resolution, the Artera engineering teams are actively investigating and will provide updates here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.wellapp.com

Apr 24, 2024 - 09:31 PDT

About This Site

Welcome to Artera’s Status Page! Please subscribe to stay up to date with the status of the Artera platform. Please reference this key when incidents are posted:

Green = No issues
Yellow = Minor outage or degraded service
Red = Major outage
Purple = Under maintenance

USA - Artera Platform Operational
90 days ago
100.0 % uptime
Today
Artera Web Application Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Forms and Surveys Operational
90 days ago
100.0 % uptime
Today
Login to Artera Web App Operational
90 days ago
100.0 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
100.0 % uptime
Today
USA - Messaging Operational
90 days ago
100.0 % uptime
Today
Automations and Automated Messaging Operational
90 days ago
100.0 % uptime
Today
Conversation Builder Operational
90 days ago
100.0 % uptime
Today
Manual Messaging Operational
90 days ago
100.0 % uptime
Today
SendMessage API Operational
90 days ago
100.0 % uptime
Today
USA - Infrastructure and Partners Operational
90 days ago
100.0 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
System Integrations and Interface Operational
90 days ago
100.0 % uptime
Today
Vendors and Partners Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
CANADA - Artera Platform Operational
90 days ago
100.0 % uptime
Today
Artera Web Application Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Forms and Surveys Operational
90 days ago
100.0 % uptime
Today
Login to Artera Web App Operational
90 days ago
100.0 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
100.0 % uptime
Today
CANADA - Messaging Operational
90 days ago
100.0 % uptime
Today
Automated or Manual Messaging Operational
90 days ago
100.0 % uptime
Today
Conversation Builder Operational
90 days ago
100.0 % uptime
Today
SendMessage API Operational
90 days ago
100.0 % uptime
Today
CANADA - Infrastructure and Partners Operational
90 days ago
100.0 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
System Integrations and Interface Operational
90 days ago
100.0 % uptime
Today
Vendors and Partners Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 23, 2024

No incidents reported today.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024
Resolved - We are no longer experiencing issues with emails not sending from our ticketing system. This incident is resolved.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

May 20, 17:09 PDT
Identified - Artera has identified an issue that is causing emails to customers from the Artera Support Team to not send through our ticketing system.

While we do not have an ETA for a resolution, our IT, System Admins, and Salesforce are working together to resolve this as quickly;y as possible.

In the meantime, please use https://support.artera.io to view communications from the Artera Support Team.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

May 20, 15:55 PDT
May 19, 2024

No incidents reported.

May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 19:00 PDT
Scheduled - Artera will be conducting planned system maintenance that will impact our Salesforce platform. During the maintenance window, the Artera Support Site will be temporarily unavailable.

Start: May 18th 10:00 pm ET / May 18th 7:00 pm PT

End: May 19th 1:00 am ET / May 18th 10:00 pm PT

Impact:

During the maintenance window, you will not have access to the Support Site to submit cases. There are no impacts to the Artera Application, or any other Artera platform functions, during this maintenance period.

Support:

If you have any questions or notice any outstanding issues, before or after this maintenance window, please contact our team at https://support.wellapp.com/s/contactsupport.

If you have an emergency issue during the maintenance window, please reach out to support by email at "support@artera.io" with an email subject line of "Maintenance High Priority" and this will page our on call technician.

May 15, 07:59 PDT
May 17, 2024
May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024
Resolved - We are no longer experiencing issues with Real Time Notifications. This incident is resolved.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

May 13, 14:00 PDT
Monitoring - Artera is observing that all systems are operational at this time. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

May 13, 12:53 PDT
Identified - Artera is has identified an issue that is causing Real Time Notification Delays.

While we do not have an ETA for a resolution, our engineers are working [with carriers] to resolve the problem as quickly as possible. We will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

May 13, 11:02 PDT
Investigating - Artera is currently investigating reports of an issue with Real Time Notifications.

While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

May 13, 09:56 PDT
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.