All Systems Operational
About This Site
Welcome to Artera’s Status Page! Please subscribe to stay up to date with the status of the Artera Harmony platform. This page does not apply to Artera Harmony Federal Edition (AHFE). Please reference this key when incidents are posted:
Green = No issues
Yellow = Minor outage or degraded service
Red = Major outage
Purple = Under maintenance
USA - Artera Platform
Operational
Artera Web Application
Operational
Analytics and Reporting
Operational
Forms and Surveys
Operational
Login to Artera Web App
Operational
Real Time Notifications in Artera Application
Operational
USA - Messaging
Operational
Automations and Automated Messaging
Operational
Conversation Builder
Operational
Manual Messaging
Operational
SendMessage API
Operational
USA - Infrastructure and Partners
Operational
Single Sign On (SSO) and Multi-Factor Authentication (MFA)
Operational
System Integrations and Interface
Operational
Vendors and Partners
Operational
VPN
Operational
CANADA - Artera Platform
Operational
Artera Web Application
Operational
Analytics and Reporting
Operational
Forms and Surveys
Operational
Login to Artera Web App
Operational
Real Time Notifications in Artera Application
Operational
CANADA - Messaging
Operational
Automated or Manual Messaging
Operational
Conversation Builder
Operational
SendMessage API
Operational
CANADA - Infrastructure and Partners
Operational
Single Sign On (SSO) and Multi-Factor Authentication (MFA)
Operational
System Integrations and Interface
Operational
Vendors and Partners
Operational
VPN
Operational
Other
Operational
Artera Marketing Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Artera Scheduled Maintenance 9/10/2026 Sep 10, 2026 20:00 - Sep 11, 2026 00:00 PDT
Artera Maintenance Notice: September 10th, 2026
To ensure the continued security, stability, and performance of our services, Artera will be conducting essential system maintenance on Thursday, September 10th, 2026, starting at 11:00 PM ET / 8:00 PM PT. This maintenance involves upgrading our underlying database software, operating systems, and infrastructure to provide you with a more robust and efficient user experience.
During this window, both the Production and Demo Artera platforms will be unavailable, and all Interface/VPN connectivity will be temporarily suspended.
- Outbound Messaging: Messages scheduled or triggered from Artera during this window will be queued and automatically sent to patients once the maintenance is complete.
- Inbound Messaging: Please note that inbound patient messaging will be unavailable during this maintenance window and cannot be captured. Normal messaging will resume automatically on September 11th at 3:00 AM ET / 12:00 AM PT.
- Interface Data: All interface messages should be queued during the downtime. These will be processed and delivered to Artera once services are fully restored.
These infrastructure upgrades are vital for maintaining the highest security standards and ensuring the improved performance required to provide the best possible user experience.
Start: September 10th, 11:00 PM ET / September 10th, 8:00 PM PT
End: September 11th, 3:00 AM ET / September 11th, 12:00 AM PT
Support:
If you have any questions or notice any outstanding issues, please contact our team at https://support.wellapp.com/s/contactsupport.
Posted on Aug 26, 2026 - 10:21 PDT
To ensure the continued security, stability, and performance of our services, Artera will be conducting essential system maintenance on Thursday, September 10th, 2026, starting at 11:00 PM ET / 8:00 PM PT. This maintenance involves upgrading our underlying database software, operating systems, and infrastructure to provide you with a more robust and efficient user experience.
During this window, both the Production and Demo Artera platforms will be unavailable, and all Interface/VPN connectivity will be temporarily suspended.
- Outbound Messaging: Messages scheduled or triggered from Artera during this window will be queued and automatically sent to patients once the maintenance is complete.
- Inbound Messaging: Please note that inbound patient messaging will be unavailable during this maintenance window and cannot be captured. Normal messaging will resume automatically on September 11th at 3:00 AM ET / 12:00 AM PT.
- Interface Data: All interface messages should be queued during the downtime. These will be processed and delivered to Artera once services are fully restored.
These infrastructure upgrades are vital for maintaining the highest security standards and ensuring the improved performance required to provide the best possible user experience.
Start: September 10th, 11:00 PM ET / September 10th, 8:00 PM PT
End: September 11th, 3:00 AM ET / September 11th, 12:00 AM PT
Support:
If you have any questions or notice any outstanding issues, please contact our team at https://support.wellapp.com/s/contactsupport.
Posted on Aug 26, 2026 - 10:21 PDT