All Systems Operational

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Welcome to Artera’s Status Page! Please subscribe to stay up to date with the status of the Artera platform. Please reference this key when incidents are posted:

Green = No issues
Yellow = Minor outage or degraded service
Red = Major outage
Purple = Under maintenance

USA - Artera Platform Operational
90 days ago
100.0 % uptime
Today
Artera Web Application Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Forms and Surveys Operational
90 days ago
100.0 % uptime
Today
Login to Artera Web App Operational
90 days ago
100.0 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
100.0 % uptime
Today
USA - Messaging Operational
90 days ago
100.0 % uptime
Today
Automations and Automated Messaging Operational
90 days ago
100.0 % uptime
Today
Conversation Builder Operational
90 days ago
100.0 % uptime
Today
Manual Messaging Operational
90 days ago
100.0 % uptime
Today
SendMessage API Operational
90 days ago
100.0 % uptime
Today
USA - Infrastructure and Partners Operational
90 days ago
100.0 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
System Integrations and Interface Operational
90 days ago
100.0 % uptime
Today
Vendors and Partners Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
CANADA - Artera Platform Operational
90 days ago
100.0 % uptime
Today
Artera Web Application Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Forms and Surveys Operational
90 days ago
100.0 % uptime
Today
Login to Artera Web App Operational
90 days ago
100.0 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
100.0 % uptime
Today
CANADA - Messaging Operational
90 days ago
100.0 % uptime
Today
Automated or Manual Messaging Operational
90 days ago
100.0 % uptime
Today
Conversation Builder Operational
90 days ago
100.0 % uptime
Today
SendMessage API Operational
90 days ago
100.0 % uptime
Today
CANADA - Infrastructure and Partners Operational
90 days ago
100.0 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
System Integrations and Interface Operational
90 days ago
100.0 % uptime
Today
Vendors and Partners Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 28, 2024

No incidents reported today.

Feb 27, 2024

No incidents reported.

Feb 26, 2024
Resolved - We have successfully resolved the issue where some messages received by Artera failed to process. All messages that previously experienced processing errors have now been reprocessed.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Feb 26, 09:06 PST
Update - We have successfully resolved the issue with messages being processed by Artera. Messages that were previously not processed are expected to finish reprocessing soon. We will update this status once the messages have finished reprocessing.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Feb 26, 05:57 PST
Update - Artera has confirmed that all systems are currently functioning as expected, and our team of engineers is diligently processing any messages that failed to process during this incident.

While we do not have an ETA for this reprocessing to be completed, Artera will provide updates on this incident once more information is available.

We thank you for your patience as we continue to look into this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

Feb 25, 10:18 PST
Monitoring - Artera is observing that all systems are operational at this time. We will continue to carefully monitor the service to ensure a full recovery for all users, and will reprocess all messages that failed as soon as possible.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

Feb 23, 19:57 PST
Update - Artera has identified the root cause preventing some Integration messages from being processed.

While we do not have an ETA for a resolution, our engineers have a correction that will be released soon, and we will continue to provide updates here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Feb 23, 18:55 PST
Identified - Artera has identified an issue that is causing some integration messages to not be processed after being received.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Feb 23, 12:43 PST
Update - Artera is continuing to investigate an issue where integration messages are failing to process after being received by Artera.

While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.
We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Feb 23, 12:02 PST
Update - Artera is currently investigating an issue where integration messages are failing to process after being received by Artera.

While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.
We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Feb 23, 11:23 PST
Investigating - We are currently investigating this issue.
Feb 23, 11:22 PST
Feb 25, 2024
Feb 24, 2024

No incidents reported.

Feb 23, 2024
Feb 22, 2024
Resolved - Twilio and the Carriers are reporting that messages are now sending as expected. Any messages that were delayed should be sent shortly as the carriers come back online fully. This incident is resolved.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Feb 22, 13:29 PST
Monitoring - Twilio, our Telecom Partner, as well as major cellular carriers in the United States, are reporting delays or issues sending messages to carriers such as AT&T, Verizon, US Cellular, and T-Mobile.

Artera is monitoring the situation with our partners and will update the status here with additional information as we receive it.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Feb 22, 05:16 PST
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024
Resolved - We are no longer experiencing issues with Twilio, our Telecom Partner. This incident is resolved.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Feb 14, 14:27 PST
Monitoring - Artera is observing that Twilio is recovering from this connectivity issue. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

Feb 14, 14:02 PST
Investigating - Artera's Telecom Partner, Twilio, is currently experiencing intermittent connectivity issues.

While we do not have an ETA for a resolution, we are actively investigating with Twilio and will provide updates here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Feb 14, 13:26 PST