All Systems Operational

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Welcome to Artera’s Status Page! Please subscribe to stay up to date with the status of the Artera platform. Please reference this key when incidents are posted:

Green = No issues
Yellow = Minor outage or degraded service
Red = Major outage
Purple = Under maintenance

Uptime over the past 90 days. View historical uptime.
Artera Platform Operational
90 days ago
99.93 % uptime
Today
Artera Web Application Operational
90 days ago
99.92 % uptime
Today
Analytics and Reporting Operational
90 days ago
99.93 % uptime
Today
Enterprise Settings Operational
90 days ago
99.93 % uptime
Today
Events Operational
90 days ago
99.93 % uptime
Today
Forms and Surveys Operational
90 days ago
99.93 % uptime
Today
Login to Artera Web App Operational
90 days ago
99.93 % uptime
Today
Patient Channels Operational
90 days ago
99.93 % uptime
Today
Practice Settings Operational
90 days ago
99.93 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
99.93 % uptime
Today
Resources Operational
90 days ago
99.93 % uptime
Today
User Management Operational
90 days ago
99.93 % uptime
Today
Messaging Operational
90 days ago
99.93 % uptime
Today
Automations and Automated Messaging Operational
90 days ago
99.93 % uptime
Today
Campaigns Operational
90 days ago
99.93 % uptime
Today
ChatAssist AI Operational
90 days ago
99.93 % uptime
Today
Manual Messaging Operational
90 days ago
99.93 % uptime
Today
Mentions Operational
90 days ago
99.93 % uptime
Today
SendMessage API Operational
90 days ago
99.93 % uptime
Today
Infrastructure and Partners Operational
90 days ago
99.96 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
99.93 % uptime
Today
System Integrations and Interface Operational
90 days ago
99.93 % uptime
Today
Vendors and Partners Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Artera Maintenance Notice: June 8, 2023 Jun 8, 2023 06:00-09:00 PDT
Artera will be conducting planned system maintenance on June 8th. During the maintenance window, the Artera platform and messaging services will be temporarily unavailable. API services will remain operational. The purpose of this maintenance is to upgrade infrastructure to ensure the best possible user experience and resiliency.

Start: Thursday June 8 6:00PM PDT / 9:00PM EDT
End: Thursday June 8 9:00PM PDT / 11:59PM EDT

Duration: 3 hours

Support:
If you have any questions or notice any outstanding issues, please contact our team at: https://support.wellapp.com/s/contactsupport
Posted on May 25, 2023 - 11:44 PDT
Past Incidents
Jun 4, 2023

No incidents reported today.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023
Automated Message Delays
Resolved - We are no longer experiencing issues with delays in automated messages. This incident is resolved.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
May 25, 12:43 PDT
Monitoring - Artera is observing that our automated messages are recovering back to normal timeframes. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
May 25, 12:27 PDT
Identified - Artera has identified an issue that is causing automated messages to be delayed by up to 30 minutes. Our engineers are currently working to decrease this back to our normal timeframes, and we should start to see the delay time decrease shortly.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and we will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.
May 25, 11:54 PDT
May 24, 2023
Demo Interface Delays
Resolved - We are no longer experiencing issues with delays and queueing in our Demo Interface for Mirth. This incident is resolved.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
May 24, 11:44 PDT
Monitoring - Artera is observing that our Demo Interface for Mirth is processing queued messages. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
May 24, 09:02 PDT
Identified - Artera has identified an issue that is causing delays and potential queueing of messages sent to our Demo Interface for Mirth. This does not affect any prod environments or interfaces, and will not affect patient communications.

While we do not have an ETA for a resolution, our engineers are working together to resolve the problem and we will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.
May 24, 06:35 PDT
May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

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PRODUCT RELEASE NOTES

For a detailed list of enhancements in each product version release, use one of the links below.
Release Notes