All Systems Operational

About This Site

Welcome to Artera’s Status Page! Please subscribe to stay up to date with the status of the Artera platform. Please reference this key when incidents are posted:

Green = No issues
Yellow = Minor outage or degraded service
Red = Major outage
Purple = Under maintenance

Uptime over the past 90 days. View historical uptime.
USA - Artera Platform Operational
90 days ago
100.0 % uptime
Today
Artera Web Application Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Forms and Surveys Operational
90 days ago
100.0 % uptime
Today
Login to Artera Web App Operational
90 days ago
100.0 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
100.0 % uptime
Today
USA - Messaging Operational
90 days ago
100.0 % uptime
Today
Automations and Automated Messaging Operational
90 days ago
100.0 % uptime
Today
Conversation Builder Operational
90 days ago
100.0 % uptime
Today
Manual Messaging Operational
90 days ago
100.0 % uptime
Today
SendMessage API Operational
90 days ago
100.0 % uptime
Today
USA - Infrastructure and Partners Operational
90 days ago
100.0 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
System Integrations and Interface Operational
90 days ago
100.0 % uptime
Today
Vendors and Partners Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
CANADA - Artera Platform Operational
90 days ago
100.0 % uptime
Today
Artera Web Application Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Forms and Surveys Operational
90 days ago
100.0 % uptime
Today
Login to Artera Web App Operational
90 days ago
100.0 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
100.0 % uptime
Today
CANADA - Messaging Operational
90 days ago
100.0 % uptime
Today
Automated or Manual Messaging Operational
90 days ago
100.0 % uptime
Today
Conversation Builder Operational
90 days ago
100.0 % uptime
Today
SendMessage API Operational
90 days ago
100.0 % uptime
Today
CANADA - Infrastructure and Partners Operational
90 days ago
100.0 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
System Integrations and Interface Operational
90 days ago
100.0 % uptime
Today
Vendors and Partners Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Artera Maintenance Notice: August 1,2024 Aug 1, 2024 06:00-10:00 PDT
Artera Maintenance Notice: August 1, 2024

Artera will be conducting planned system maintenance that will impact access to the Production and Demo Artera platforms. During the maintenance window, these environments will be unavailable. Interface/VPN connectivity may be affected during this time. Interface messages should be queued during the maintenance window and delivered to Artera once maintenance is complete. The purpose of the maintenance is to upgrade the underlying database software. This will improve security, and ensure improved performance to ensure the best possible user experience.

Start: August 1, 9:00 pm ET / August 1, 6:00 pm PT

End: August 1, 1:00 am ET / August 1, 10:00 pm PT

Support:

If you have any questions or notice any outstanding issues, please contact our team at https://support.artera.io/s/contactsupport.
Posted on Jul 16, 2024 - 15:02 PDT
Past Incidents
Jul 26, 2024

No incidents reported today.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024
Artera's Telecom Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 00:00 PDT
Scheduled - Artera's Telecom Partner has a scheduled maintenance on Sunday July 21, 2024 from 12:00 AM PDT until 5:00 AM PDT. During the maintenance window, there could be intermittent message delivery failures and delivery delays.
Jul 18, 12:09 PDT
Jul 20, 2024

No incidents reported.

Jul 19, 2024
Notice: Artera is not affected by Internet Outage
Resolved - This incident has been resolved.
Jul 19, 17:23 PDT
Update - We are continuing to monitor for any further issues.
Jul 19, 17:23 PDT
Monitoring - All systems are operational at this time and the Artera platform is not directly affected by the widespread internet outage. We will continue to carefully monitor our service and provide any updates via status.artera.io.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Jul 19, 06:07 PDT
Manual Message Smartphrase Translations
Resolved - This incident has been resolved.
Jul 19, 05:49 PDT
Update - Artera has identified the root cause of an issue that is causing some manual messages, not automated messages, typed in Somali are translating some Smartphrases to Spanish.

Previous translation issues are resolved, currently, this issue is only impacting manual messages written in Somali.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.
Jun 10, 08:51 PDT
Update - Artera has identified the root cause of an issue that is causing some manual messages, not automated messages, typed in Somali are translating some Smartphrases to Spanish.

Previous translation issues are resolved, currently, this issue is only impacting manual messages written in Somali.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.
May 17, 14:31 PDT
Update - Artera has identified the root cause of an issue that is causing some manual messages, not automated messages, to translate the date or time from smart phrases only, to Spanish from English.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.
May 13, 09:56 PDT
Update - Artera has identified the root cause of an issue that is causing some manual messages, not automated messages, to translate the date or time from smart phrases only, to Spanish from English.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.
May 6, 09:06 PDT
Update - Artera has identified the root cause of an issue that is causing some automations to translate the date or time to Somali, French, or Spanish from English.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.
May 1, 07:55 PDT
Update - Artera has identified the root cause of an issue that is causing some automations to translate the date or time to Somali, French, or Spanish from English.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.
Apr 30, 04:31 PDT
Update - Artera has identified the root cause of an issue that is causing some automations to translate the date or time to Somali, French, or Spanish from English.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.
Apr 29, 06:22 PDT
Update - Artera has identified the root cause of an issue that is causing some automations to translate the date or time to Somali, French, or Spanish from English.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.
Apr 26, 05:46 PDT
Update - Artera has identified the root cause of an issue that is causing some automations to translate the date or time to Somali, French, or Spanish from English.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.
Apr 25, 05:54 PDT
Identified - Artera has identified the root cause of an issue that is causing some automations to translate the date or time to Somali, French, or Spanish from English.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.
Apr 24, 10:48 PDT
Investigating - Artera is currently investigating reports of an issue where some automations may translate the date or time to French or Spanish from English.

While we do not have an ETA for a resolution, the Artera engineering teams are actively investigating and will provide updates here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.wellapp.com
Apr 24, 09:31 PDT
Jul 18, 2024
Messages containing Images were not sent or received by Artera
Resolved - On Thursday July 18, 2024 Artera's engineers identified that incoming and outgoing messages that contained images were not sending properly between 9:06 AM PDT and 11:15 AM PDT. Any messages that included an image sent or received during this time was not able to be retrieved by Artera.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Jul 18, 06:00 PDT
Jul 17, 2024

No incidents reported.

Jul 16, 2024
Mentions Count and Open Channels count not updating in real time
Resolved - We are no longer experiencing issues with mentions and open channel notification badges. This incident is resolved.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Jul 16, 08:41 PDT
Monitoring - Artera is observing that mentions and open channel counts are now showing in Artera. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Jul 16, 07:29 PDT
Identified - Artera has identified an issue that is causing Mentions and Open Channel Badges counts to not show in Artera, sounds and alerts are still working.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.
Jul 16, 07:16 PDT
Investigating - Artera is currently investigating reports of an issue where mention counts and open channel counts are not updating in real time.

While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.
Jul 16, 06:42 PDT
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

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PRODUCT RELEASE NOTES

For a detailed list of enhancements in each product version release, use one of the links below.
Release Notes