Identified - After monitoring Artera Engineers have identified a need for additional database work to address and resolve the delays in the Artera application.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

Dec 04, 2024 - 12:01 PST
Monitoring - Artera is observing that the Artera application is no longer experiencing delays. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

Dec 04, 2024 - 11:14 PST
Identified - Artera has identified an issue that is causing slowness in the Artera Application.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Dec 04, 2024 - 10:03 PST
Investigating - Artera is currently investigating reports of an issue with slowness in the Artera Application.

While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Dec 04, 2024 - 09:19 PST

About This Site

Welcome to Artera’s Status Page! Please subscribe to stay up to date with the status of the Artera platform. Please reference this key when incidents are posted:

Green = No issues
Yellow = Minor outage or degraded service
Red = Major outage
Purple = Under maintenance

USA - Artera Platform Degraded Performance
90 days ago
100.0 % uptime
Today
Artera Web Application Degraded Performance
90 days ago
100.0 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Forms and Surveys Operational
90 days ago
100.0 % uptime
Today
Login to Artera Web App Operational
90 days ago
100.0 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
100.0 % uptime
Today
USA - Messaging Operational
90 days ago
99.98 % uptime
Today
Automations and Automated Messaging Operational
90 days ago
100.0 % uptime
Today
Conversation Builder Operational
90 days ago
100.0 % uptime
Today
Manual Messaging Operational
90 days ago
99.92 % uptime
Today
SendMessage API Operational
90 days ago
100.0 % uptime
Today
USA - Infrastructure and Partners Operational
90 days ago
100.0 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
System Integrations and Interface Operational
90 days ago
100.0 % uptime
Today
Vendors and Partners Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
CANADA - Artera Platform Operational
90 days ago
99.99 % uptime
Today
Artera Web Application Operational
90 days ago
99.99 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Forms and Surveys Operational
90 days ago
100.0 % uptime
Today
Login to Artera Web App Operational
90 days ago
100.0 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
100.0 % uptime
Today
CANADA - Messaging Operational
90 days ago
100.0 % uptime
Today
Automated or Manual Messaging Operational
90 days ago
100.0 % uptime
Today
Conversation Builder Operational
90 days ago
100.0 % uptime
Today
SendMessage API Operational
90 days ago
100.0 % uptime
Today
CANADA - Infrastructure and Partners Operational
90 days ago
100.0 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
System Integrations and Interface Operational
90 days ago
100.0 % uptime
Today
Vendors and Partners Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 4, 2024

Unresolved incident: Artera Application Delays.

Dec 3, 2024
Resolved - We are no longer experiencing issues with delays in Artera. This incident is resolved.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Dec 3, 18:44 PST
Update - We are no longer experiencing issues with delays in Artera. This incident is resolved.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Dec 3, 13:52 PST
Update - Artera is observing that database delays are reducing. Messages are no longer experiencing delays. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

Dec 3, 12:46 PST
Update - Artera is observing that database delays are reducing. Messages are no longer experiencing delays. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

Dec 3, 11:52 PST
Update - Artera is observing that database delays are reducing. Messages are no longer experiencing delays. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

Dec 3, 11:50 PST
Monitoring - Artera is observing that database delays are reducing and messages are catching up to real time. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

Dec 3, 11:16 PST
Update - Artera has identified an issue that is causing multiple delays navigating in the Artera Application and patient messages.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Dec 3, 10:50 PST
Identified - Artera has identified an issue that is causing multiple delays navigating in the Artera Application and patient messages.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Dec 3, 10:12 PST
Investigating - Artera is currently investigating reports of an issue causing delays in the Artera database. Messages are being queued, and the Artera web page is experiencing delays.

While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Dec 3, 09:47 PST
Resolved - We are no longer experiencing issues with Campaigns. This incident is resolved.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Dec 3, 13:31 PST
Identified - Artera has identified an issue that is causing the Campaigns tab not to load.

While we do not have an ETA for a resolution, our engineers are working [with carriers] to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Dec 3, 09:39 PST
Investigating - Artera is currently investigating reports of an issue with Campaigns, where the campaigns page will not load when attempting to navigate there.

While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Dec 3, 09:17 PST
Dec 2, 2024
Resolved - We are no longer experiencing issues with white label production URL's. This incident is resolved.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Dec 2, 08:25 PST
Investigating - Artera has identified an issue with white labeled partner URL's. Users are currently not able to log in to white labeled environments.

While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Dec 2, 08:16 PST
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.