All Systems Operational

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Welcome to Artera’s Status Page! Please subscribe to stay up to date with the status of the Artera platform. Please reference this key when incidents are posted:

Green = No issues
Yellow = Minor outage or degraded service
Red = Major outage
Purple = Under maintenance

Uptime over the past 90 days. View historical uptime.
USA - Artera Platform Operational
90 days ago
99.99 % uptime
Today
Artera Web Application Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Forms and Surveys Operational
90 days ago
100.0 % uptime
Today
Login to Artera Web App Operational
90 days ago
99.98 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
100.0 % uptime
Today
USA - Messaging Operational
90 days ago
100.0 % uptime
Today
Automations and Automated Messaging Operational
90 days ago
100.0 % uptime
Today
Conversation Builder Operational
90 days ago
100.0 % uptime
Today
Manual Messaging Operational
90 days ago
100.0 % uptime
Today
SendMessage API Operational
90 days ago
100.0 % uptime
Today
USA - Infrastructure and Partners Operational
90 days ago
100.0 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
System Integrations and Interface Operational
90 days ago
100.0 % uptime
Today
Vendors and Partners Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
CANADA - Artera Platform Operational
90 days ago
100.0 % uptime
Today
Artera Web Application Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Forms and Surveys Operational
90 days ago
100.0 % uptime
Today
Login to Artera Web App Operational
90 days ago
100.0 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
100.0 % uptime
Today
CANADA - Messaging Operational
90 days ago
100.0 % uptime
Today
Automated or Manual Messaging Operational
90 days ago
100.0 % uptime
Today
Conversation Builder Operational
90 days ago
100.0 % uptime
Today
SendMessage API Operational
90 days ago
100.0 % uptime
Today
CANADA - Infrastructure and Partners Operational
90 days ago
100.0 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
System Integrations and Interface Operational
90 days ago
100.0 % uptime
Today
Vendors and Partners Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 18, 2025

No incidents reported today.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Artera Telecoms Partner Outage
Resolved - This incident has been resolved.
Jun 12, 21:12 PDT
Monitoring - Artera is continuing to monitor outages across multiple web vendors. Artera's services were not and are not currently affected. We will continue to monitor and provide updates here if Artera is affected.

We thank you for your patience as we continue to monitor this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.
Jun 12, 12:32 PDT
Identified - Artera's telecoms partner have identified an issue that is affecting phone call conversation flows and phone call reminders.

While we do not have an ETA for a resolution, our engineers are monitoring and reviewing all affected Artera components and will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.
Jun 12, 11:23 PDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 9, 14:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 14:00 PDT
Scheduled - Artera will be conducting planned system maintenance that will not impact access to the Production and Demo Artera platforms. During the maintenance window, these environments will be available. The purpose of the maintenance is to upgrade the Artera Security infrastructure to only use the most recent and most secure encryption protocols. This will improve security to ensure the best possible user experience.

Start: June 9, 5:00 pm ET / June 9, 2:00 pm PT

End: June 9, 5:05 pm ET / June 9, 2:05 pm PT

Support:

If you have any questions or notice any outstanding issues, please contact our team at https://support.wellapp.com/s/contactsupport.
May 23, 11:30 PDT
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
High SMS Filtering Observed to Verizon Wireless
Resolved - Artera's telecoms partner is no longer experiencing issues with message delivery to Verizon customers via long code numbers. This incident is resolved.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Jun 5, 23:53 PDT
Update - Artera is continuing to monitor an issue with our telecoms partner that may affect delivery to Verizon Wireless via long code numbers.

While we do not have an ETA for a resolution, our are partners are working to resolve the problem and we will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.
Jun 5, 12:48 PDT
Identified - Artera has identified an issue with our telecoms partner that may affect delivery to Verizon Wireless via long code numbers.

While we do not have an ETA for a resolution, our are partners are working to resolve the problem and we will update the status here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.
Jun 5, 11:35 PDT
Jun 4, 2025

No incidents reported.

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PRODUCT RELEASE NOTES

For a detailed list of enhancements in each product version release, use one of the links below.
Release Notes