We have successfully resolved the issue where some messages received by Artera failed to process. All messages that previously experienced processing errors have now been reprocessed.
We thank you for your patience and understanding.
If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Posted Feb 26, 2024 - 09:06 PST
Update
We have successfully resolved the issue with messages being processed by Artera. Messages that were previously not processed are expected to finish reprocessing soon. We will update this status once the messages have finished reprocessing.
We thank you for your patience and understanding.
If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Posted Feb 26, 2024 - 05:57 PST
Update
Artera has confirmed that all systems are currently functioning as expected, and our team of engineers is diligently processing any messages that failed to process during this incident.
While we do not have an ETA for this reprocessing to be completed, Artera will provide updates on this incident once more information is available.
We thank you for your patience as we continue to look into this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Posted Feb 25, 2024 - 10:18 PST
Monitoring
Artera is observing that all systems are operational at this time. We will continue to carefully monitor the service to ensure a full recovery for all users, and will reprocess all messages that failed as soon as possible.
We thank you for your patience as we work through this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Posted Feb 23, 2024 - 19:57 PST
Update
Artera has identified the root cause preventing some Integration messages from being processed.
While we do not have an ETA for a resolution, our engineers have a correction that will be released soon, and we will continue to provide updates here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Feb 23, 2024 - 18:55 PST
Identified
Artera has identified an issue that is causing some integration messages to not be processed after being received.
While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Feb 23, 2024 - 12:43 PST
Update
Artera is continuing to investigate an issue where integration messages are failing to process after being received by Artera.
While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Feb 23, 2024 - 12:02 PST
Update
Artera is currently investigating an issue where integration messages are failing to process after being received by Artera.
While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Feb 23, 2024 - 11:23 PST
Investigating
We are currently investigating this issue.
Posted Feb 23, 2024 - 11:22 PST
This incident affected: USA - Infrastructure and Partners (System Integrations and Interface, Vendors and Partners).