We are no longer experiencing issues with messages appearing in the Artera application in real time.
We thank you for your patience and understanding.
If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Posted Dec 04, 2023 - 13:26 PST
Monitoring
Artera is observing that messages are appearing in real time. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.
We thank you for your patience as we work through this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Posted Dec 04, 2023 - 12:06 PST
Identified
Artera has identified an issue that is preventing messages from appearing in the application in real time.
While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Dec 04, 2023 - 11:11 PST
Monitoring
Artera is observing that messages are appearing in real time. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.
We thank you for your patience as we work through this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Posted Dec 04, 2023 - 10:16 PST
Identified
Artera has identified an issue that is preventing messages from appearing in the application in real time.
While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Dec 04, 2023 - 09:19 PST
Investigating
Artera is currently investigating reports of an issue where messages may not appear in the application in real time, and may require refreshing the page to view new messages.
While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Dec 04, 2023 - 09:06 PST
This incident affected: CANADA - Artera Platform (Real Time Notifications in Artera Application) and USA - Artera Platform (Real Time Notifications in Artera Application).