We are no longer experiencing issues with automation delays. This incident is resolved.
We thank you for your patience and understanding.
If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Posted Jun 22, 2023 - 21:15 PDT
Monitoring
Artera is observing that automated messages are sending as expected, without delays. We will continue to carefully monitor the service to ensure a full recovery for all users.
We thank you for your patience as we work through this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Posted Jun 22, 2023 - 15:12 PDT
Identified
Artera has identified an issue that is causing automated messages to be delayed.
While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Jun 22, 2023 - 14:45 PDT
Investigating
Artera is currently investigating reports of an issue with automated messages that may lead to delays of about 15-30 minutes.
While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Jun 22, 2023 - 14:32 PDT
This incident affected: USA - Messaging (Automations and Automated Messaging).