We are no longer experiencing issues with logging into the Artera Application. This incident is resolved.
We thank you for your patience and understanding.
If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Posted Oct 30, 2023 - 13:37 PDT
Monitoring
Artera is observing that Auth0 appears to have resolved this issue, and customers should now be able to log into the application without issue. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.
We thank you for your patience as we work through this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Posted Oct 30, 2023 - 13:27 PDT
Identified
Artera has identified an issue that is causing an issue where customers may not be able to log in to the Artera Application. This is related to an issue that our authentication partner, Auth0, is experiencing.
While we do not have an ETA for a resolution, our engineers are working with Auth0 to resolve the problem and will update the status here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Oct 30, 2023 - 13:22 PDT
This incident affected: USA - Artera Platform (Login to Artera Web App).