Artera is no longer experiencing issues with Referral Triggers, Triggers were sent but do not show in patient channels. This incident is resolved.
We thank you for your patience and understanding.
If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Posted May 13, 2025 - 21:41 PDT
Monitoring
Artera is observing Referral Triggers are sending as expected. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.
We thank you for your patience as we work through this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Posted May 12, 2025 - 14:12 PDT
Update
Artera is currently investigating reports of an issue with Referral Trigger Messages not sending.
While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted May 12, 2025 - 12:33 PDT
Investigating
Artera is currently investigating reports of an issue with Referral Trigger Messages not sending.
While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted May 12, 2025 - 12:28 PDT
This incident affected: USA - Messaging (Automations and Automated Messaging) and CANADA - Messaging (Automated or Manual Messaging).