We are no longer experiencing issues with automation delays. This incident is resolved.
We thank you for your patience and understanding.
If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Posted Jul 20, 2023 - 02:50 PDT
Monitoring
Artera has identified and resolved an issue that was causing some automated messages to send on a delay. This issue has only affected a small subset of automated messages.
We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.
We thank you for your patience as we work through this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Posted Jul 19, 2023 - 12:23 PDT
This incident affected: USA - Messaging (Automations and Automated Messaging).