We are no longer experiencing issues with realtime application updates. This incident is resolved.
We thank you for your patience and understanding.
If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Posted Jun 13, 2023 - 15:21 PDT
Monitoring
AWS is reporting they are recovering from their incident and Artera is observing real-time application updates are recovering. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.
We thank you for your patience as we work through this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Posted Jun 13, 2023 - 15:09 PDT
Identified
Artera has found that AWS is not recovering from their incident, and has regressed back to an outage. We have found that Amazon's outage is currently affecting Twilio, as well as our realtime application updates.
While we do not have an ETA for a resolution, we are actively discussing this with our AWS contacts.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Jun 13, 2023 - 14:49 PDT
Monitoring
AWS is reporting they have recovered from their incident and Artera is observing realtime application updates is recovering. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.
We thank you for your patience as we work through this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Posted Jun 13, 2023 - 14:31 PDT
Investigating
Artera is currently investigating reports of an AWS outage which is impacting realtime application updates.
While we do not have an ETA for a resolution, we are actively discussing this with our AWS contacts.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Jun 13, 2023 - 14:00 PDT
This incident affected: USA - Infrastructure and Partners (Vendors and Partners).