To ensure the continued security, stability, and performance of our services, Artera will be conducting essential system maintenance on Thursday, October 29th, 2026, starting at 11:00 PM ET / 8:00 PM PT. This maintenance involves upgrading our underlying database software, operating systems, and infrastructure to provide you with a more robust and efficient user experience.
During this window, both the Production and Demo Artera platforms will be unavailable and all Interface/VPN connectivity will be temporarily suspended.
- Outbound Messaging: Messages scheduled or triggered from Artera during this window will be queued and automatically sent to patients once the maintenance is complete.
- Inbound Messaging: Please note that inbound patient messaging will be unavailable during this maintenance window and cannot be captured. Normal messaging will resume automatically on October 30th at 3:00 AM ET / 12:00 AM PT.
- Interface Data: All interface messages should be queued during the downtime. These will be processed and delivered to Artera once services are fully restored.
These infrastructure upgrades are vital for maintaining the highest security standards and ensuring the improved performance required to provide the best possible user experience.
Start: October 29th, 11:00 pm ET / October 29th, 8:00 pm PT
End: October 30th, 3:00 am ET / October 30th, 12:00 am PT
This scheduled maintenance affects: USA - Messaging (Automations and Automated Messaging, Conversation Builder, Manual Messaging, SendMessage API), USA - Artera Platform (Artera Web Application, Analytics and Reporting, Forms and Surveys, Login to Artera Web App, Real Time Notifications in Artera Application), USA - Infrastructure and Partners (Single Sign On (SSO) and Multi-Factor Authentication (MFA), System Integrations and Interface, Vendors and Partners, VPN), CANADA - Artera Platform (Artera Web Application, Analytics and Reporting, Forms and Surveys, Login to Artera Web App, Real Time Notifications in Artera Application), CANADA - Messaging (Automated or Manual Messaging, Conversation Builder, SendMessage API), CANADA - Infrastructure and Partners (Single Sign On (SSO) and Multi-Factor Authentication (MFA), System Integrations and Interface, Vendors and Partners, VPN), and Other (Artera Marketing Website).