We are no longer experiencing issues with delays and queueing in our Demo Interface for Mirth. This incident is resolved.
We thank you for your patience and understanding.
If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Posted May 24, 2023 - 11:44 PDT
Monitoring
Artera is observing that our Demo Interface for Mirth is processing queued messages. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.
We thank you for your patience as we work through this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Posted May 24, 2023 - 09:02 PDT
Identified
Artera has identified an issue that is causing delays and potential queueing of messages sent to our Demo Interface for Mirth. This does not affect any prod environments or interfaces, and will not affect patient communications.
While we do not have an ETA for a resolution, our engineers are working together to resolve the problem and we will update the status here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted May 24, 2023 - 06:35 PDT
This incident affected: USA - Infrastructure and Partners (System Integrations and Interface).