We are no longer experiencing issues with delays in Artera. This incident is resolved.
We thank you for your patience and understanding.
If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Posted Dec 03, 2024 - 18:44 PST
Update
We are no longer experiencing issues with delays in Artera. This incident is resolved.
We thank you for your patience and understanding.
If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Posted Dec 03, 2024 - 13:52 PST
Update
Artera is observing that database delays are reducing. Messages are no longer experiencing delays. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.
We thank you for your patience as we work through this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Posted Dec 03, 2024 - 12:46 PST
Update
Artera is observing that database delays are reducing. Messages are no longer experiencing delays. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.
We thank you for your patience as we work through this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Posted Dec 03, 2024 - 11:52 PST
Update
Artera is observing that database delays are reducing. Messages are no longer experiencing delays. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.
We thank you for your patience as we work through this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Posted Dec 03, 2024 - 11:50 PST
Monitoring
Artera is observing that database delays are reducing and messages are catching up to real time. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.
We thank you for your patience as we work through this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Posted Dec 03, 2024 - 11:16 PST
Update
Artera has identified an issue that is causing multiple delays navigating in the Artera Application and patient messages.
While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Dec 03, 2024 - 10:50 PST
Identified
Artera has identified an issue that is causing multiple delays navigating in the Artera Application and patient messages.
While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Dec 03, 2024 - 10:12 PST
Investigating
Artera is currently investigating reports of an issue causing delays in the Artera database. Messages are being queued, and the Artera web page is experiencing delays.
While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Dec 03, 2024 - 09:47 PST
This incident affected: USA - Messaging (Automations and Automated Messaging, Conversation Builder, SendMessage API) and USA - Artera Platform (Artera Web Application, Login to Artera Web App, Real Time Notifications in Artera Application).