This incident has been resolved. If you have any questions, please contact us at support.artera.io.
Posted Mar 11, 2026 - 14:31 PDT
Monitoring
We are seeing significant improvement in our HL7 Interface processing. This delay was a direct result of the third-party vendor maintenance performed earlier this morning, which caused HL7 message processing delays.
Current Status
Recovery: Interface processing queues are rapidly clearing, and systems are returning to real-time sync.
Next Steps Our team is closely monitoring the throughput to ensure all backlogged updates are fully synced.
We appreciate your patience as we finalize this recovery.
Posted Mar 11, 2026 - 09:29 PDT
Identified
We have identified processing delays within our HL7 Interface component. While the previous messaging incident is being monitored, we are seeing a backlog of data impacting interface updates.
What is affected?
Patient Demographic Updates: Changes made in your EHR may not be immediately reflected in Artera.
Appointment Updates: New, canceled, or modified appointments are currently queuing.
Current Status Our engineering team is currently working to increase processing throughput to clear the backlog. We will provide an update as soon as the queue begins to normalize.
Posted Mar 11, 2026 - 09:15 PDT
This incident affected: USA - Infrastructure and Partners (System Integrations and Interface, VPN).